Developing an Information and Knowledge Strategy

Quick links to process stages:

• Getting started on an Information and Knowledge Strategy
• Stage 1 - Engage organisation & information mapping
• Stage 2 - Conduct surveys
• Stage 3 - Narrative inquiry
• Stage 4 - Sensemaking & action planning
• Stage 5 - Implementation

Quick link to process diagram:

Process Diagram (click on diagram to enlarge)

Quick links to how to guides:

These how to guides provide detailed guidance on carrying out key activities in each of the five stages:

Stage 1:

• How to explore the objectives
• How to do information mapping
• How to explore information and knowledge management approaches, methods and tools

Stage 2:

• How to conduct an online survey

Stage 3:

• How to facilitate an anecdote circle
• How to extract anecdotes for sensemaking
• How to prepare questions for an anecdote circle (optional)

Stage 4:

• How to facilitate a sensemaking workshop
• How to facilitate an action planning workshop

Stage 5:

• How to review progress
• How to decide new action items